Ordering, Shipping and Return Policies

 

Please Know…

The safety of our employees and community is our top priority. We are closely monitoring CDC, WHO and local protocols and our staff have been fully trained to follow these guidelines when fulfilling your order and handling returns.

 

Order and Shipping

FAITH ships to all 50 states in the U.S. including Alaska and Hawaii. We do not ship to PO Boxes/APO/FPO addresses. You will receive an email confirmation and order number once we receive your order and payment. Please be sure your shipping address and email are correct. Once your order has shipped, you will receive a second email confirmation with tracking information. Allow to 3 to 5 business days to receive your order. Orders to Hawaii and Alaska may take a few additional days.

Shipping Costs

For orders under $200 you will be charged a flat rate shipping and handling fee of $25. For orders $200 and over, shipping and handling fees are waived.

 

Return and ExchangePolicy

Returns and exchanges must be within 14 days of delivery date of product.

Products eligible for exchange are damaged goods. Products will be exchanged for the same product. In the unlikely event, there is an adverse reaction to a product, Faith may issue a refund. Refunds are evaluated on a case-by-case basis.

 

For returns and exchanges contact Faith customer service at hello@faithcosmeticsamerica.com. Include “Return” and your order number in the subject line. Please state the reason for the return in your email.We will respond within 48 hours.

 

Sales Tax

Sales tax is based on applicable state and local taxes of the delivery address.

 

Customer Service

We are committed to providing excellent customer service, should you have any questions on ordering, shipping and returns please contact hello@faithcosmeticsamerica.com or call us at 917 881-3752. We will respond within 48 hours.

 

Questions regarding product use may be directed to your skincare expert or if you are looking for a skincare specialist in your area visit the Professionals Page on our website. If you don’t see a specialist listed near you, contact us at hello@faithcosmeticsamerica.com

X